terms and conditions


These are the terms and conditions governing the use of this website and the agreement that operates between us (TMcollection / Vendor / us / we / our) and you (User/ You / Your).

These Terms set out the rights and obligations of all users and those of TMcollection in relation to the goods/services offered by us through this website or any of the other websites to which we may link (TMcollection Services). 

Before You click on the "CONFIRM ORDER" button at the end of the ordering process, please carefully read these Terms. By using this website or placing an order through it, You are consenting to be bound by these Terms. If You do not agree to all of the Terms, do not place an order.

These Terms may be subject to amendment, so You should carefully read them prior to placing any order.

If You have any questions about the Terms or the Privacy Policy, You may access our web site or contact us through our contact web form.

Traços de Mim Decorações Lda, trading as TMcollection, is a Portuguese company registered at Conservatória do Registo Comercial de Cascais under nº 10060/ 19971029 with head office in Largo de S. João, nº3, 1º, Comporta, 7580-624, Portugal.
Our VAT number is PT 504036386.



These Terms are the only conditions that are applicable to the use of this website and they replace all other conditions, except with the express, prior written agreement of the Vendor. These Terms are important for both You and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order, You unreservedly accept these Terms, having read them.


You agree that:

    • You may only use the website to make legitimate enquiries or orders.

    • You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.

    • You also undertake to provide correct and accurate e-mail, postal and/ or other contact details to us and acknowledge that we may use these details to contact You in the event that this should prove necessary.

    • If You do not give us all of the information that we need, we may not be able to complete your order.

By placing an order through the website, You warrant that You are at least 18 years old and are legally capable of entering into binding contracts.



The information set out in the Terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between You and us until your order has been accepted by us. If we do not accept your offer and funds have already been deducted from your account, these will be fully refunded.

To place an order, You will be required to follow the shopping process online and press the "CONFIRM ORDER" button to submit the order.

After this, You will receive an e-mail from us acknowledging that we have received your order (the “Order Confirmation"). Please note that this does not mean that your order has been accepted, as your order constitutes your offer to us to buy one or more products from us.

 All orders are subject to acceptance by us, and we will confirm such acceptance to You by sending You an e-mail that confirms that the product has been dispatched (the “Shipment Confirmation”). The contract for the purchase of a product between us (Contract) will only be formed when we send You the Shipment Confirmation.

The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.



All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give You information about substitute products of an equal or higher quality and value which You can order. If You do not wish to order such substitute products, we will refund any monies that You might have paid.



We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent You an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

We will not be liable to You or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent You the Order Confirmation.



If You are contracting as a consumer, You may cancel a Contract at any time within 15 days from date of product delivery. In this case, You shall receive a full refund of the price paid for the products in accordance with our Returns Policy.

Your right to cancel a Contract only applies to products that are returned in the same condition as You received them. You should also include all of the products instructions and wrappings. Any product which is damaged or not in the same condition as You received it or which is worn simply beyond opening the product will not be refunded.

Please take good and reasonable care of the products whilst in your possession. Original boxes, instructions and wrappings should be retained and used for the return of the products.

Further details of this statutory right and an explanation on how to exercise it are set out in clause 12 of these Terms. This provision does not affect your statutory rights as a consumer.



Subject to availability and specified above, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation or, if no estimated delivery date is specified, within 15 days of the date of the Order confirmation. Please note we do not deliver to P.O. Boxes.

Reasons for delay could include:

    • Specialized items;

    • Unforeseen circumstances; 

    • Delivery area;

If for any reason whatsoever, we cannot meet the delivery date, You will be have a choice of either continuing with the purchase by setting an extended delivery time or cancelling the order with a full refund of the price paid. Please note however, that we do not deliver on Saturdays or Sundays. We deliver within working hours, and most of te times the courier requires a signature so please asure that there will be someone at your delivery address to receive and sign the shipment.

For the purpose of these Terms, the "delivery" shall be deemed to have occurred or the goods shall be deemed to “have been delivered” upon signing for receipt of the products at the agreed delivery address.



If we are unable to deliver the goods after two attempts, we will try to find a safe secure place to leave your parcel. We will leave a note explaining where your parcel is and how You can rearrange delivery. If You are not going to be at the delivery location at the time agreed, please contact us to rearrange delivery for another mutually convenient day.




The Products will be at your risk from the time of delivery. Ownership of the products will only pass to You when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is the later.



While we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any product(s) You have ordered, we will inform You as soon as possible and give You the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact You, the order will be treated as cancelled and if You have already paid for the product(s) You will receive a full refund.

We are under no obligation to sell the product(s) to You at the incorrect (lower) price (even after we have sent You an Order Confirmation) if the pricing error is an obvious typographical or arithmetical inaccuracy and could have reasonably been recognized by You as such.

The prices displayed on our website include VAT (where applicable) but exclude delivery costs, which will be added to the total amount due.

We reserve the right to decline orders for bulk or high value purchases and to change price and availability information without notice. Other than as set in this Clause, changes will not affect orders in respect of which we have already sent an Order Confirmation.

Once You have finished shopping all the items You wish to purchase are added to your basket. Your next step will be to go through the checkout process and make payment. To do this click the VIEW BASKET button at the top of the page.

      • Click the GO TO CHECKOUT button.

      • Fill in or check your contact details, your order details, invoicing address, delivery address, transport charges and payment method.

      • Click CONFIRM ORDER button.

      • Proceed with Payment.

Payment can be made by Visa, MasterCard, American Express and Discover cards, and by using a PayPal account. We use PayPal Business services to deal with all our credit card and PayPal payments. Paypal is considered one of the safest ways to buy online. For further information or to know PayPal policies please see https://www.paypal.com.

Authority for payment must be given at the time the order is made. By paying You are confirming that the Card or the account is yours. The amount authorized by You will be charged in this moment.

Cards are subject to validation checks and authorization by your Card issuer. If the required authorization is not received, we will not be liable for any delay or non- delivery.



Pursuant to the prevailing rules and regulations in force, purchases done through the web site are, where applicable, subject to the Value Added Tax (VAT).

Presented prices for final consumer, be it an individual or a company registered, include where applicable the Value Added Tax (VAT).



General Return Policy

If You wish to return a product(s), You can make a return to us though a Courier arranged by us that will pick up the package at your address.  

You should contact our Costumer Service through at This email address is being protected from spambots. You need JavaScript enabled to view it.  to arrange for the product to be collected.

You should send the product in the same package you received it. You should be aware that You are under an obligation to take reasonable care of the product(s) whilst they are in your possession. This means including all of the product(s) instructions, documents and wrappings when returning the product(s) and returning the product(s) in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against You for breach of statutory duty.

In case You are responsible for returning the product to us without using the return service we offer and without our agreement, we will be entitled to not paying this return cost or to charge You for the direct cost we incur as a result. If You have any doubts You can contact us through our web form.

If You are returning your products from a country outside the European Union, we kindly ask You to send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the tracking number of your return package. 


Return Right

You have up to 15 days after product delivery to cancel your order, no questions asked (other than in respect of goods made to your specification or that are clearly personalised).

You will be charged on transport costs (delivery and return charges). Return charges will be the same as delivery charges. These costs will be deducted from your initial payment, with the balance refunded to you.


Return of non-conforming products

In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage.

Upon receipt of the product, we will fully examine it and notify You of your right to a replacement or refund (if any) via email within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via email that You are entitled to a refund or replacement.

Defective products will be refunded in full, including a refund of the delivery charges and any reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment.


Payment Refund

We will process your refund as soon as possible (and in any case, within 30 days of giving us notice of cancellation). We will refund any money using the same method used to make payment.




Traços de mim lda/ TMcollection thanks you for your confidence and takes the privacy of your personal data very seriously. This privacy policy seeks to provide you with a clear view of how we may use your information, our dedication to protecting your data and your options for exercising control over your information and to protect your privacy. However, if you have any query relating to our practices under this Privacy Policy please send your questions by email to  This email address is being protected from spambots. You need JavaScript enabled to view it.

Please select the different sections of this Privacy Policy for further clarification of our practices, your rights and our promise to protect your personal data / information.

At Traços de mim lda/ TMcollection we are aware of our legal responsibility as "data controller" and we support the data protection principles set out in Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, applicable from 25 May 2018. 

Traços de mim lda/ TMcollection guarantees that your personal data are processed in Portugal and that they are held, used, transferred and processed in accordance with our legal obligations. 



Your personal data will be collected and processed by Traços de mim lda/ TMcollection only for purposes strictly connected to the use of this site and Traços de mim lda/ TMcollection providing an excellence service during and after the experience of purchasing products.

1. Information that we record about you:

  • When you register on our website or give your data to our Store Assistants to receive our newsletter and / or updates;
  • When you participate in special day campaigns in our Stores or in our webstore;
  • When you register on the website, by telephone or e-mail, or provide personal information that you complete or that we complete on your order at the store;
  • When make an application to register on our website;
  • If you ask us to stay in contact;
  • If you ask us to send you customized online content such as targeted advertising;
  • If you fill out a survey or send us feedback about our products, websites or stores; or
  • If you make contact with us (for example, by telephone, email or other) to learn more about a product or our after sales support and service, report a problem with the site or a product, or for any other reason.

The personal information you provide us with may include your name and surname, title, date of birth, email address, telephone number, address, financial information, and billing address or any other information that you consider it necessary to provide us with.

The information collected through our website will be crossed-referenced with personal information that you may have provided us with in our stores. This is to help us ensure that the data we hold about you is kept correct and up-to-date.

Your personal data may also be used for other processing operations which fall within the limits of such uses:

a. Whenever you purchase products sold on this site or in our Stores, we collect your personal data (for instance email address, delivery address, credit card number and telephone number) in the purchase form, only for the purposes of selling, sorting and shipping the products ordered.

b. Whenever you request customer care, we collect your personal data (for instance, name, email address) in order to provide the website and stores Customer Support services that are relevant for this site and the assistance requested;

c. Whenever you record a delivery address, we collect your personal data in order to simplify the processing of future orders.

Your personal data will be disclosed in the following situations:

 a. Electronic payment or returns;

b. Processing of purchased products;

c. Selecting, packaging and shipping articles;

d. Resolving issues or questions related to the sale of products;

e. Processing payments for articles purchased;

f. Processing the return of articles.



Traços de mim lda/ TMcollection uses the above personal data held about you for the following purposes:

  • to fulfil the obligations of any contracts entered into between us and to provide you with the requested information and products and services, i.e. to process and complete your orders and process your payments; 
  • to remind you of products that you have placed in your basket on the website, but have not yet purchased; 
  • to help us identify you and the accounts you maintain with us; 
  • to manage and improve the website and the services we provide through the website; 
  • to tailor the content of our website to your needs and preferences; 
  • manage the security of the website and the data collected through the website; 
  • provide other services that you have requested, as described when we collect the data; 
  • to prevent, detect and investigate fraud, breach of security, breach of the law and other improper use of the website and to enforce our Terms and Conditions; 
  • to resolve any questions, correspondence, concerns or complaints you have raised; 
  • for internal operations, including data analysis, testing, research, statistical purposes and troubleshooting; 
  • to notify you about changes to any website element; 
  • to provide you with information about other products and services we offer similar to those you have already bought or enquired about; 
  • to evaluate and understand the effectiveness of the advertising we provide to our customers; 
  • to deliver relevant advertising, for example, information newsletters; and 
  • to make suggestions and recommendations about other products or services that may be of interest to you;
  1. To comply with applicable laws;
  2. To respond to court and government inquiries;
  3. To comply with legal processes;
  4. To protect the rights or property of Traços de mim lda/ TMcollection.

We may also use your personal information when making decisions and producing automatic profiles to identify the information or advertisements that you would like to see, for example by creating individual or group profiles.



Traços de mim lda/ TMcollection sends information about products, services, events, sales and marketing (including customized online content and advertising through the website www.tmcollection.com, social networks and on-line partners). 

We will send marketing messages when you check the relevant boxes when you check out, subscribe to newsletters or updates or register with us through the website, by telephone, email, or directly at the store. 

As our customer, you have the opportunity to define clearly how you want to be contacted. If you are registered, you can also manage your preferences by updating / changing your privacy settings in your account. 

You can unsubscribe at any time. 



We protect your data by storing it on secure servers and using cybersecurity and organizational measures to protect your personal data and reduce the risk of loss, misuse and unauthorized access, disclosure and change.


  • Service providers (e.g. IT services), suppliers and subcontractors for any contract our customers (such as, but not limited to, website operations, payment services, shipping, fraud investigations, bill collection and membership schemes programmes and rewards); 
  • analytics and search engine providers that help us improve and optimize the website



The customer has the following rights in respect of their personal information; 

  • Access.
  • Correction or deletion.
  • Restriction.
  • Change of preferences.
  • Automated decision making.
  • Data portability.

(a) personal data that the customer has sent to us; and 

(b) where the data is processed based on (such as marketing preference information) or in order to enter into a contract with the customer (for example, to manage their online account). 

  • Complaints.

To exercise any of the rights mentioned above, please send an email to  This email address is being protected from spambots. You need JavaScript enabled to view it. .

If the customer requests the cancellation of the processing of their personal information for certain actions or for their personal information to be deleted, where this is necessary to facilitate the use of the website or to allow us to provide a service (such as to manage their account online), the Customer may not be able to use the website or service as before. Without waiving their right, as a customer, to object to direct marketing, which can be exercised at any time without restriction. Please allow at least 3 business days for your request to be attended. 


WHAT ARE COOKIES? (Why do we use them?)

Traços de mim lda/ TMcollection uses automatic data collection systems such as cookies. A cookie is a device sent to the hard drive of an Internet user. Although cookies do not contain intelligible information, they allows us to link an Internet user to your personal information.  

Cookies are sent by our servers and nobody else can gain access to the information that they contain. Only Traços de mim lda/ TMcollection has access to the information collected by cookies, collectively and anonymously, to optimize its services and those of this website to user needs and preferences and to customize the rendering of webpages. 

Acceptance of our data collection and cookies use automatic procedures is necessary to take advantage of the many features and services offered through this website, including the purchase of products. If you configure your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered through this website (e.g. your computer may not be able to display the image of the product you are trying to purchase). 

We will use cookies for functions such as browsing the catalogue, online shopping and providing services reserved for registered users.

Traços de mim lda/ TMcollection uses the following types of cookies: 

  • NECESSARY COOKIES: These cookies are essential so that the customer can browse the website. Without these cookies, the services offered by the website (such as using the shopping cart or the order history) cannot be provided. 
  • ANALYTICAL COOKIES: These cookies are used to measure and analyse how visitors use the website (e.g., site traffic, total sales through the website, frequently visited pages and pages from which visitors receive error messages) to continue improving the website and the shopping experience that it offers. All the information collected by cookies is anonymous and is not used to identify you.
  • FUNCTIONALITY COOKIES: These cookies are not necessary for the operation of the Website, but they enable the Website to remember your choices and / or preferences (e.g. username, language or location) to provide you with advanced information and simplified and personalized features. 
  • TARGETING AND ADVERTISING COOKIES: Targeting and advertising cookies can be used to deliver customized ads that are more relevant to the customer, based on their interests. These cookies may collect fairly detailed information about customer browsing habits on the website, such as products that the customer clicked on or added to the shopping cart. These cookies enable us to customize any direct marketing communication (for example, email) or limit the number of times the Customer sees an ad or they can help us measure the effectiveness of our advertising campaigns. They enable us to track customer behaviour online over time, on different websites or platforms, to collect statistics on our marketing work and to distribute electronic ads of more relevance to individual consumers, which will enhance overall consumer experience. 



Traços de mim lda/ TMcollection will notify its customers of any amendments to this Privacy Policy by posting the amended terms on the website. If you do not agree to the new terms of this Privacy Policy, you must stop using the website, and if you are a registered customer you can cancel your account with us by contacting us. The account will be closed and the customer will not be bound by the new terms. As a Customer you may also ask for your data to be deleted. Otherwise, continued use of the site after the changes come into force shall constitute acceptance of the new terms of this Privacy Policy. 


Traços de mim lda/ TMcollection shall process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to personal data processing and the free movement of such data data, applicable from 25 May, 2018 in conjunction with other Portuguese legislation in force. 

Contracts for the purchase and sale of products through this website are regulated by Portuguese Law.


All the content on this website is the exclusive property of Traços de mim lda/ TMcollection texts, images, or any other information that does not come from third parties. The content is therefore protected by the Copyright Code. Traços de mim lda/ TMcollection reserves the right to make changes to these contents at any time, without prior notice to users. 



Questions, comments and requests related to this Privacy Policy are welcome and should preferably be addressed via email to  This email address is being protected from spambots. You need JavaScript enabled to view it. .




You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or in our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent You using this website to the extent necessary to make a copy of any order or Contract details.




Applicable laws require that some of the information or communications we send to You should be in writing. When using our site, You accept that communication with us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on our website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that we provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.





All notices given by You to us should be given to us via our web form. Subject to and as otherwise specified in clause 16 above, we may give notice to You at either the e-mail or postal address You provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.





The Contract between You and us is binding on You and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to You, whether express or implied.




We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:

      • Strikes, lock-outs or other industrial action.

      • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

      • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

      • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

      • Impossibility of the use of public or private telecommunications networks.

      • Tacts, decrees, legislation, regulations or restrictions of any government.

      • Any shipping, postal or other relevant transport strike, failure or accidents.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.



20 - WAIVER 

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with the provisions of the paragraph on Notices above.




If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.




These Terms and any document expressly referred to in them represent the entire agreement between You and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.

Both You and us acknowledge that, in entering into this Contract, neither You nor us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between You and us prior to such Contract except as expressly stated in these Terms. 

Neither You nor us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these Terms.




We have the right to revise and amend these Terms from time to time. You will be subject to the policies, Terms in force at the time that You order products from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You).




Contracts for the purchase of products through our site will be governed by Portuguese law. Any dispute arising from, or related to, such Contracts shall be subject to the non- exclusive jurisdiction of the Portuguese courts. If You are contracting as a consumer, nothing in this clause will affect your statutory rights as such.




We welcome your comments and feedback. Please send all feedback and comments to us via our web form.

@copyright 2015 TMcollection

ENTRAR or Become a member


Your Basket

Basket empty